Careers at Marlow London

At Marlow London, we are building an online fashion destination focused on effortless style, thoughtful selection, and a reliable shopping experience.

As we continue to grow across the UK, we are looking for kind, capable, and detail-oriented people who care about creating a positive experience for every customer.

Whether your experience is in customer care, fashion, content creation, or e-commerce, we would be pleased to hear from people who share our values of clarity, care, and attention to detail.

Apply via: support@marlow-london.com

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Customer Care Assistant

Remote

Are you someone who enjoys helping people and creating a calm, positive customer experience?

We are looking for a Customer Care Assistant to support our online store and help customers with questions, orders, returns, sizing, and product enquiries.

Our customers value clear communication, reassurance, and a helpful personal approach. In this role, kindness, organisation, and attention to detail are just as important as previous experience.

Responsibilities

• Provide warm and professional customer support via email

• Assist customers with order updates, returns, sizing, and product questions

• Ensure every customer feels heard, valued, and supported

• Keep communication clear, helpful, and organised

• Work with the team to improve the customer experience

• Support with small day-to-day online tasks when needed

Requirements

• Strong written English

• A friendly, patient, and helpful communication style

• Good attention to detail

• Ability to work independently and stay organised

• Interest in fashion and online retail

• Previous customer service experience is a plus, but not required

What We Offer

• Flexible remote working possibilities

• A supportive and collaborative working environment

• The opportunity to grow alongside an evolving online fashion store

• Meaningful work focused on helping customers feel confident and supported

• Competitive compensation based on experience

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E-Commerce & Creative Assistant

Remote

Are you creative, organised, and interested in fashion, branding, and online retail?

We are looking for an E-Commerce & Creative Assistant to support Marlow London with website updates, product presentation, content, and visual consistency.

This role is ideal for someone with a strong eye for detail who understands the importance of creating a clean, trustworthy, and engaging online shopping experience.

Responsibilities

• Support with website visuals, banners, and product presentation

• Help create clear and attractive content for the store and marketing channels

• Assist with product descriptions and collection updates

• Maintain a consistent brand look across the website and customer touchpoints

• Support the team with creative and e-commerce tasks

• Help improve the online shopping experience for customers

Requirements

• A good eye for design, layout, and detail

• Interest in fashion, branding, and e-commerce

• Basic experience with tools such as Canva, Photoshop, Shopify, or similar platforms is a plus

• Strong communication skills

• Ability to work independently and meet deadlines

• A thoughtful approach to visual presentation and customer experience

What We Offer

• Flexible remote working possibilities

• Creative freedom within a clear brand direction

• The chance to grow alongside an online fashion store

• A supportive and collaborative environment

• Competitive compensation based on experience

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Join Our Team

At Marlow London, every detail matters. From the way we select and present our collections to the way we respond to a customer enquiry, we believe online shopping should feel clear, thoughtful, and reassuring.

If you are motivated, reliable, and excited to contribute to a growing online fashion store, we would be pleased to hear from you.

Please send your CV, a short introduction, and any relevant experience or portfolio to:

support@marlow-london.com

We look forward to hearing from you.