Yes, we are pleased to offer complimentary tracked shipping on all orders across the UK. Orders are delivered with Royal Mail, so you can follow your parcel with clear tracking updates from dispatch to delivery.

Orders are processed and dispatched within 24 hours on business days.

Delivery times may vary depending on your location, but we always strive to get your order to you as quickly as possible.

Once your order is on its way, you will receive a confirmation email with tracking details so you can follow your parcel at any time.

Once your order has been processed, you will receive a confirmation email containing your personal tracking number.

You can track your parcel at any time by visiting our Order Tracking Page.

Simply enter your tracking details to see the latest delivery updates.

Tracking information can sometimes take a little time to update after your parcel has been dispatched.

If your tracking has not changed for a short period, this usually means your parcel is still moving through the postal network.

If you are concerned about your delivery, please contact us and we will gladly help you look into it.

If your order is taking longer than expected, please check your tracking details first for the latest delivery update.

If there is no clear update or you are unsure about the status of your parcel, please contact our customer care team at support@marlow-london.com. We will be happy to assist you.

Of course. You may return your order within 30 days of receiving it. Items must be unworn, undamaged, and returned in their original condition.

To begin your return, simply contact us through our Contact Page or email us directly at support@marlow-london.com. Our customer care team will be happy to guide you through the return process.

Returned items must be unworn, unwashed, undamaged, and in their original condition.

Please make sure the item is returned carefully, as we can only accept returns that meet these conditions.

To start a return, please contact our customer care team through our Contact Page or email us directly at support@marlow-london.com.

Please include your order number and the item you would like to return so that we can assist you as quickly as possible.

If you need a different size, please contact us as soon as possible.

Depending on stock availability, we will help you find the best solution. If an exchange is not available, we will guide you through the return process so you can place a new order for the correct size.

We are sorry if something has gone wrong with your order.

Please contact our customer care team at support@marlow-london.com and include your order number along with a clear photo of the item you received.

Our team will review the details and help resolve the issue as quickly as possible.

Each product includes a detailed size guide to help you find the best fit. If you are between sizes, we recommend choosing the larger size for added comfort.

If you are unsure, our customer care team is always happy to assist.

If you are between two sizes, we usually recommend choosing the larger size for a more comfortable fit.

You can also check the product’s size guide for specific measurements before ordering.

Fit may vary slightly depending on the design and fabric of each item.

We always recommend checking the size guide on the product page before placing your order. If you need help choosing, you can contact us and we will gladly assist you.

Yes, of course. If you are unsure which size to choose, please contact us with the product name and your usual size.

Our customer care team will do their best to help you choose the most suitable option.

If you need to change or cancel your order, please contact our customer care team as soon as possible at support@marlow-london.com.

As we process orders quickly, we cannot always guarantee that changes can be made once an order has been placed. However, we will always do our best to assist where possible.

Please contact our customer care team immediately at support@marlow-london.com if you have entered an incorrect delivery address.

If your order has not yet been dispatched, we will do our best to update the details. Once your parcel has been shipped, we may no longer be able to change the delivery address.

Please check your spam or junk folder first, as confirmation emails can sometimes end up there.

If you still cannot find your confirmation email, please contact us with the email address used at checkout, and we will help you locate your order.

Yes, if you have a valid discount code, you can enter it at checkout before completing your order.

Please make sure the code is applied correctly before placing your order, as we may not be able to add discounts after the order has been completed.

You can complete your purchase securely using the following payment methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed through secure and trusted payment providers.

Yes, your payment details are fully protected. We use industry standard SSL encryption to ensure your information remains safe and secure throughout the checkout process.

Payments can be declined for several reasons, such as incorrect card details, bank restrictions, or insufficient funds.

If your payment does not go through, we recommend checking your details carefully or contacting your bank for more information.

We recommend checking the care instructions on the item before washing or ironing.

To help keep your clothing looking its best, wash gently, avoid harsh products, and allow items to dry naturally where possible.

We do our best to show each product as accurately as possible.

However, colours may appear slightly different depending on your screen settings, lighting, and device. The overall style and appearance of the item will remain the same.

Some of our popular pieces may sell out quickly, especially during our Revival Sale.

If an item is unavailable, we recommend checking back later or contacting our customer care team to see if it may return.

Our customer care team will be happy to assist you. You can reach us through our Contact Page or email us directly at support@marlow-london.com.

We aim to respond to all enquiries within 24 hours.

We aim to respond to all customer enquiries within 24 hours on business days.

During busy sale periods, response times may be slightly longer, but we will always do our best to help you as quickly as possible.

You will receive order updates by email, including your confirmation and tracking information once your order has been processed.

Please make sure to check the email address used when placing your order.